Pace and Presence Health Coaching

Website Terms and Conditions - Last updated: 28th July 2026

1. About Us

These Terms and Conditions ("Terms") govern your use of this website and the purchase of health coaching services from Pace and Presence Health Coaching ("we", "us", "our"), operated by Jessica Dean (Sole Trader) based in the United Kingdom.

You can contact us at: Email: jess@paceandpresence.co.uk Phone: 07703 983190

2. Acceptance of Terms

By accessing our website or purchasing our services, you confirm that you are at least 18 years old and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

3. Our Services

We provide personalised, one-to-one online health coaching. Sessions are delivered remotely via video call and cover areas including energy, stress and anxiety, sleep, nutrition, fitness, weight management and sustainable wellbeing habits.

We offer three coaching programmes:

  • Recharge - 3 sessions, £195 total

  • Renew - 6 sessions, £390 total

  • Thrive - 10 sessions, £650 total

Session frequency (weekly, fortnightly, or monthly) will be agreed with you at the start of your programme. Full details of your chosen programme will be confirmed in writing before any payment is taken.

We also offer a free Energy Reset Call - a 30-minute introductory consultation at no cost, which does not form a contract for paid services.

4. Health Coaching - Important Notice

Health coaching is not a medical service. Jess Dean is a certified health coach (UKIHCA accredited, PCI accredited) but is not a doctor, therapist, or regulated healthcare professional. The coaching we provide:

  • Is not a substitute for medical advice, diagnosis, or treatment.

  • Is not suitable for managing serious mental or physical health conditions without the support of a qualified medical professional.

  • Does not involve the prescription of medication, clinical diagnosis or psychological therapy.

If you have any existing health conditions or concerns, please consult your GP or a relevant healthcare professional before beginning a coaching programme. By booking our services, you confirm that you have taken this step where necessary and accept responsibility for your own health decisions.

5. Booking and Contract Formation

A contract between you and us is formed when you have received, signed, and returned a Health Coaching Agreement to us. The Health Coaching Agreement will set out the full details of your programme, including session schedule, fees and any specific terms agreed between us. Please read it carefully before signing.

We reserve the right to decline any booking at our discretion - for example, where coaching would not be appropriate for your circumstances.

You are responsible for ensuring that any information you provide when booking is accurate and complete. The free Energy Reset Call does not itself constitute a contract or commitment to any paid programme.

6. Prices and Payment

  • All prices are as listed on our website at the time of booking and are stated in GBP (£).

  • VAT is not currently charged.

  • Payment terms will be confirmed at the time of booking. Unless otherwise agreed, full payment is due before the programme commences.

  • We reserve the right to update our pricing. Any changes will not affect programmes already confirmed and paid for.

7. Cancellation and Refund

Your right to cancel (14-day cooling-off period): As a consumer, you have the right to cancel your contract within 14 days of booking, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, please email jess@paceandpresence.co.uk with your name, booking details and a clear statement that you wish to cancel.

If sessions have already commenced: If you request that coaching begins within the 14-day cooling-off period, you acknowledge that your right to a full refund will be reduced proportionally to reflect any sessions already delivered. If coaching is fully completed within the 14-day period, the right to cancel is lost.

Cancellation of individual sessions: We ask for at least 24 hours notice to reschedule or cancel a session. Sessions cancelled or rescheduled with less notice may be forfeited. We will always endeavour to be flexible where genuine emergencies arise.

Refunds will be made via your original payment method within 14 days of a valid cancellation.

8. Your Responsibilities

To get the most from your coaching - and to enable us to deliver the service effectively - you agree to:

  • Engage openly and honestly in sessions.

  • Provide accurate information about your health, lifestyle and goals.

  • Take reasonable responsibility for implementing agreed actions between sessions.

  • Notify us of any changes to your health circumstances that may be relevant.

  • Use the services only for lawful, personal purposes.

9. Confidentiality

We treat everything you share in sessions with the utmost care and discretion. Session content will not be shared with third parties without your consent, except where we are required to do so by law, or where there is a serious concern for your safety or the safety of others.

10. Intellectual Property

All content on this website - including text, images, programme materials and resources - is owned by or licensed to Pace and Presence Health Coaching. You may not copy, reproduce or distribute any of our content without prior written permission.

Any materials shared with you as part of your coaching programme are for your personal use only and must not be shared or reproduced.

11. Limitation of Liability

To the extent permitted by law:

  • Our total liability to you shall not exceed the total fees paid by you for the relevant programme.

  • We are not liable for indirect or consequential losses, including any loss arising from your personal health decisions made during or after coaching.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or any other matter that cannot lawfully be excluded.

12. Data Protection

We process your personal data in accordance with our Privacy Policy, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you confirm you have read and understood our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable local consumer law in your country of residence provides otherwise.

We will always try to resolve any concerns informally in the first instance - please contact us at jess@paceandpresence.co.uk.

14. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website. Continued use of our website or services after an update constitutes acceptance of the revised Terms.